What are Messenger Chatbots?

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Chatbots "talk" to your customers on your behalf 24/7, even while you're sleeping!

With 1.3 billion users, Facebook Messenger is an under-utilised (for now) channel!

Hello, I'm your new assistant

Set up automated responses in your voice and true to your brand, and instantly deliver information to your customers!

  • 24/7 Coverage - Customers receive instant information at any time
  • "Expand" Your Workforce - Increase efficiency without extra head count 
  • Make more money - customers will most often choose the business that responds to them first

“Forrester Research found that 41 percent of consumers expect an email response within six hours. Only 36 percent of businesses actually respond that quickly, and 14 percent never respond at all.”

It's just texting. But better. 

1. Customers text your business

Customers can text your business like they text a friend through your Facebook Page, clicking on a Facebook Ad, your website or even a link in an email. 

2. Your chatbot instantly responds

24/7 coverage. Your chatbot automatically responds to all enquiries at any time. 

3. Tough question? No problem. 

Higher touch questions are instantly routed to your staff for further assistance. 

A Big "Easy Button" for Lead Gen & Sales

Did you know?

  • 1.3 billion people use Facebook Messenger
  • By 2020 more people will be using mobile messaging apps than social media apps
  • A 2019 Salesforce survey found that 48% of consumers aged 0-40 would prefer to interact with businesses using messaging apps than any other channel.
  • Facebook is leading the way in chatbots, and soon Google and Apple are rolling out their own chat applications with Google RCS and Apple Business Chat. 

Use Laser Targeted Facebook and Instagram Ads to Start The Conversation

It's no secret that most of the world's smartphone owners are looking at their social accounts many times throughout their day. 

You don't have to wait until a customer messages you! Reach them where their attention is by using the powerful Facebook advertising platform to target by age, gender, profession or life events such as birthdays, anniversaries and moving to new locations. 

You can also use your exisiting customer database to create "lookalike" audiences - using Facebook to find thousands (or even millions!) of potential new prospects who are just like your existing customers. 

Who is Forward Media?

Forward Media was founded by Nick Miller in 2018 and are one of the first agencies worldwide to be granted official agency partner status from Manychat. They are also official partners with Messenger Marketing Experts, who generated over $3 million in one hour for Tony Robbins Knowledge Based Business product launch. Manychat was named one of the 20 Rising Stars as part of the Forbes 2019 Cloud 100 list.

Success Stories

Our initial campaign with Messenger gave us a massive 511% return on our investment by working with the Messenger Marketing Experts Team.

5 Star Hotel Manager Provence, France

Our Messenger reminder sequence campaign for an online course helped generate over $3 million in less than 1 hour. It's the most successful Messenger campaign to date thanks to the team at Messenger Marketing Experts.

Anthony Robbins - NY Times #1 Selling Author

We now have over 25,000 digital Mobile Wallet loyalty members for our restaurant. Also the Messenger Live Chat on our website speeds up our response to customer support enquiries.

Restaurant Owner - Cork, Ireland

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Who We Work With

eCommerce Clients

Imagine being able to send a message - not just an email - to anyone who abandons their shopping cart reminding them of their purchase? Build custom loyalty reward programs and multiply your online sales using Messenger's powerful conversion rates. 

Corporate, Local Business and Start Up Clients

Chat marketing is a "tip of the spear" tactic, and we will work with your Marketing Team to build communication flows true to your strategy and your Brand DNA. 

Hospitality Clients

Our Restaurant Advantage™ method is a magic revenue generating machine. 

Click here for more info.

Real Estate Clients

Combine an effective Facebook Ads Strategy with your chatbot to generate a continual abundance of leads. Your new clients can retrieve listings, images and even schedule a viewing all through Messenger! 

And you can qualify every lead on your end to filter our tire kickers and ensure you're only dealing with buyers who are ready to make a decision. 

Music Industry Clients

There's never been a better time to capitalise on the targeting and fanbase building capabilities available online. No more "hope and pray" posting. Reach the people who will love your music and beg to buy tickets to your shows. 

Messenger Chatbots - What You Need to Know

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